Return and Refund Policy

Effective Date: 29 October 2026

Rich Design Club aims to provide a reliable purchasing experience for customers buying digital embroidery designs.

1. Digital Products

All products sold through RichDesignClub.com are digital files. No physical products are shipped.

Digital products are generally non-returnable after download or access. However, we will review refund requests in the following circumstances:

• Duplicate charges for the same order.
• Successful payment without delivery of the purchased file, where the issue cannot be resolved.
• A corrupted or defective file that cannot be corrected or replaced.
• A product that is materially different from its description.
• Any other circumstance in which a refund is required by applicable law.

2. How to Request a Refund

Email richdesignclub@gmail.com with:

• Your order number.
• The email address used for the purchase.
• A description of the issue.
• Relevant payment confirmation, if available.

Please contact us as soon as reasonably possible after identifying the problem.

3. Refund Processing Time

We will review the request and communicate the outcome.

Once a refund is approved, it will generally be processed within 7–10 working days.

The time required for the money to appear in your account may vary depending on your bank, card issuer or payment service provider. Applicable legal requirements take precedence over this general timeline.

4. Duplicate or Failed Transactions

If you believe you were charged more than once, contact us with your order and transaction details.

If a payment fails but funds appear to have been deducted or temporarily held, the release of those funds may depend on your bank or payment provider.

5. Refund Method

Approved refunds will normally be issued through the original payment method, where supported. If this is not possible, we will contact you regarding an appropriate alternative.